Copilot showed up with big promises and even bigger expectations. A year later, we know what actually helped, what created new headaches, and what we had to figure out the hard way. This session gives you a clear view of how Copilot has really landed across Microsoft 365, based on real field experience instead of curated demos. You will see the wins, the friction, and how users are adopting it in ways no one predicted.

With Ignite announcements arriving the day before, you will also get an early look at what is coming next and how these updates change the Copilot story moving forward.

You will learn:

• How to evaluate Copilot’s real impact. Understand the improvements, the surprises, and the patterns that shaped its first year in everyday use.
• How to spot the limitations and common traps. Learn what slows people down, where accuracy drops off, and how to work around the typical frustration points.
• What the future of Copilot looks like. Get an early view of the latest updates, along with practical strategies to prepare your organization and your users for what is coming.