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November
15-19, 2021

Royal Pacific Resort
at Universal Orlando

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    Bots

    Chat bots are a new UI that your customers are ready to use. Just as building a Windows UI is different from building a Web UI, building good chat bots requires thought and planning. You then have vendors providing frameworks to make it easy to build and host your bots whether their focused-on commerce, the Enterprise, IoT, or just information. In this track you’ll find sessions on Azure Bots and Teams, conversational experiences and AI in the contact center.

  • AIM01 Hands-On Lab: Build Your Own Intelligent Agent Harnessing the Power of Microsoft Conversational AI Platform! Monday November 15 9:00am - 6:00pm
    • Gary Pretty, Senior Program Manager, Conversational AI Team, Microsoft

      Dewain Robinson, Principal Program Manager, Microsoft

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  • AIW03 Developing Sophisticated Conversational Experiences with the Microsoft AI Platform Wednesday November 17 2:00pm - 3:15pm
    • Gary Pretty, Senior Program Manager, Conversational AI Team, Microsoft

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  • AIW04 AI and the Evolution of the Contact Center Wednesday November 17 4:00pm - 5:15pm
    • Gary Pretty, Senior Program Manager, Conversational AI Team, Microsoft

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