Customer expectations continue to increase and the ability for to connect with them 24/7, on their platform of choice, has become a key competitive differentiator, with the contact center playing an ever more critical role. In this session we will explore how AI is transforming the contact center experience - from automation to relationship management. You will learn how to use recent advancements in AI, including neural voice fonts, natural language understanding and transcription analytics to start to re-imagine how you connect with your users today.
You will learn:
- About common problems within the contact / call center today
- About the services within the Microsoft AI Platform allow you to start implementing immediately
- Real world examples of how organizations are already seeing the benefits