DevOps in the Spotlight

VSH03 DevOps ICU: Improving Software Dev Results by (Correctly) Integrating UX


8:00am - 9:15am

Level: Intermediate

Debbie Levitt



Delta CX

Software development methodologies lack the details of how UX fits into software dev projects. Some suggest that a Product Manager describing features is enough for developers, UX should train others to do their specialized jobs, or excluding UX experts solves them being "too siloed" and "not collaborative." This happens with no other role in software dev; it's hurting culture, efficiency, and productivity, and creating poor products for customers.

Your customer only sees your UX, not 1000 developers or if you were Agile or Lean. Companies are figuring out that UX specialists and the User-Centered Design process are good investments that more than pay for themselves. Recent highly-publicized UX failures remind us that skimping on the UX process can alienate customers, create negative media attention, and burn millions of dollars.

Learn how the UX process fits into software development including Agile and Lean; augments DevOps goals; increases customer satisfaction; and saves time, money, and sanity before developers write a line of code.

You will learn:

    Correct integration of UX experts and tasks saves time and money, increases productivity and efficiency, creates the best idea execution for the target customers, and keeps engineering's changes and rebuilds to a minimum.

    How UX specialists conduct user research; design your entire product, app, website, or system; validate it through user testing; iterate to fix flaws; and deliver vetted blueprints so you can build once.

    How User-Centered Design fits into project timelines and development methodologies including Agile and Lean.